Shipping Policy
This shipping policy applies to all orders placed through tabletopgamemerch.com, your home for carefully curated tabletop gaming merchandise celebrating fantasy storytelling, creative adventure, and the community gathered around gaming tables everywhere. This page outlines our core practices around fulfillment, shipment tracking, delivery risks, international movement of goods, address accuracy, package handling, and what you can expect once your order leaves our care. It is designed to bring clarity and transparency to every fan as they shop for apparel, art prints, enamel pins, dice accessories, collectibles and other fan-favorite items available across our catalog.
When you complete checkout and your order is confirmed, our fulfillment team begins preparing your items for shipment. Every product we sell is inspected before being packaged, to help ensure that the piece you receive matches the quality shown on our site. We use protective packaging materials suited for different kinds of merchandise: rigid backing for art prints, padded wrapping for enamel and metal collectibles, sealed dust covers for apparel, and reinforced outer packaging for fragile decorative items. Our packing process prioritizes guarding artwork, printed surfaces and delicate details against scuffs, scratches and crushing during transit, so the designs you love arrive in the best possible condition.
Tracking access is provided once your order has been handed over to the selected shipping carrier. The tracking information shared lets you follow the journey of your package through carrier scanning events and transit milestones. Please note that tracking updates depend entirely on the carrier’s scanning schedule, and gaps or pauses in tracking visibility do not automatically mean a package is lost. Carrier networks sometimes experience interruptions in scan reporting as shipments move through sorting hubs and cross regional borders. We recommend checking the tracking link periodically and reviewing all status updates shared by the carrier directly.
We support shipping to many regions around the globe, so fans from different parts of the tabletop community can enjoy our collections. For orders traveling across international borders, you acknowledge that local import rules, customs regulations, and related import requirements may apply to your shipment. It remains the responsibility of the buyer to understand the import rules that govern their destination location. Some jurisdictions restrict certain types of merchandise, and it falls to you to confirm that the items you purchase are permitted for import at your delivery destination before placing your order. tabletopgamemerch.com cannot be held responsible for packages that are detained, seized, or rejected by local border authorities because they do not meet local import standards.
It is extremely important that all delivery details you enter at checkout are accurate and complete. You are responsible for double-checking your delivery information before confirming payment. Mistakes such as incomplete location details, misspelled place names, outdated delivery labels or incorrect recipient names can lead to delivery complications, misrouted parcels or failed delivery attempts. Once an order has been released to the carrier, we may not be able to adjust the delivery destination. If a package cannot be successfully delivered due to inaccurate information provided during checkout, the risks and outcomes related to that shipment rest with the buyer.
Once a shipment is accepted by the carrier, the custody and transit risk for your order transfers from tabletopgamemerch.com to the shipping provider. While we work with trusted carrier partners, we do not have direct control over carrier operations, sorting workflows, routing decisions or unexpected disruptions that may arise during transit. These disruptions can include severe weather events, public safety events, carrier operational adjustments, border processing delays and other circumstances outside our direct control.
If your package shows a status of delivered according to carrier tracking, please first check safe drop-off spots around your delivery location, check with household members or building management, and review any delivery notices left by the carrier. Carriers often leave parcels at secure porch locations, with front desk staff, or with neighbors, and mark the order as delivered once that handoff is complete. We encourage you to take these simple steps before raising concerns about a missing delivered package.
For packages that arrive showing clear signs of transit damage, we ask that you retain all original packaging materials and document the condition of the parcel and contents. Visual records help support any investigation opened with the carrier. Our team follows established processes for reviewing these situations, and each case is assessed individually based on the carrier’s records and the evidence provided.
Some items in our catalog carry special packaging considerations. Oversized art prints and poster tubes, bulky outerwear bundles, and sets containing multiple collectible pieces may ship in separate containers. This means that one order may arrive as multiple packages, and each package will carry its own tracking reference. Partial arrival of one parcel does not indicate that the rest of your order is missing; other packages from the same purchase may follow on a slightly separate transit path.
tabletopgamemerch.com reserves the right to adjust this shipping policy over time as our fulfillment setup, carrier partnerships or global shipping landscape evolves. Any updates will be posted directly to this page, and the version visible on our site at the time you place your order governs that purchase. We built this store for fellow tabletop fans, and our shipping practices are crafted to respect how much each piece of merchandise means to you, whether it is a gift for a party member or a new addition to your personal collection. We thank you for taking the time to read through these terms as you explore our lineup of fantasy-themed goods.